Can't Activate Office Because Another User From My Organization is Already Signed in
Below is a list of things I have collected over time to try
if you are getting the error message "Can't Activate Office Because
Another User From My Organization is Already Signed in" or similar errors
when you try to active Microsoft Office applications on a window PC.
To clear out the "another account from your
organization is already signed in" error and activate Office, follow these
steps:
Quick Troubleshooting Steps
- Sign
out of all Microsoft accounts on your device
- Clear
Cached Credentials:
- Open
Control Panel
- Go
to Credential Manager
- Delete
Microsoft Office-related credentials
- Remove
Specific Folders:
- Delete
%localappdata%/Microsoft/OneAuth
- Delete
%localappdata%/Microsoft/IdentityCache
- Check
Work/School Accounts:
- Settings
> Accounts > Access work or school
- Click
account and select "Disconnect"
- Uninstall
Support Tool:
- Download
from https://aka.ms/SaRA-officeUninstallFromPC
- Run
Office uninstall support tool
- Reinstall
Microsoft Office
Additional Troubleshooting
If initial steps fail:
- Create
new Windows user profile
- Reset
Windows
- Use
Office Sign-In troubleshooter at https://aka.ms/SaRA-OfficeSignInScenario
Recommended: Restart Computer After Each Step
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