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Purpose of the Blog

Purpose of the Blog This blog serves as my personal digital knowledge base, dedicated to documenting and sharing technical solutions I've encountered and resolved during my daily work as a helpdesk technician. My primary goals are to: Create a comprehensive reference library of IT troubleshooting strategies Share practical, real-world technical problem-solving insights Potentially assist other IT professionals and tech enthusiasts facing similar challenges Why Document Tech Solutions? As an IT professional, I've learned that documenting solutions is crucial for several reasons: Preserves valuable troubleshooting knowledge Provides a quick reference for future similar issues Contributes to the broader tech community's collective knowledge Helps track personal professional growth and problem-solving techniques  
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UCSI PPM failed to complete UCSI command in a timely manner. Please contact UCSI device or system manufacturer to investigate. (Command:GetAlternateModes)

I was having an issue with a Lenovo Laptop T16 Gen 1 (Type 21CH, 21CJ) Laptop (ThinkPad) - Type 21CH where the USB c ports were not recognizing docking stations, power cables or any other USB C devices. I noticed in the device manager the UCSI Device was throwing an error   Windows has stopped this device because it has reported problems. (Code 43) UCSI PPM failed to complete UCSI command in a timely manner. Please contact UCSI device or system manufacturer to investigate. (Command:GetAlternateModes) After Doing some researched I followed the following steps. However these steps did not fix the issue.   Do these in order; test USB‑C after each step: Fully power‑drain / EC reset Shut down Windows completely (do not just restart). Unplug the charger and disconnect all USB‑C devices and docks. Hold the power button for 40–60 seconds to discharge the embedded controller (on many laptops this clears UCSI/USB‑C firmware hangs).​​ Wait 30 seconds, then power on on batte...
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Can't Activate Office Because Another User From My Organization is Already Signed in

Below is a list of things I have collected over time to try if you are getting the error message "Can't Activate Office Because Another User From My Organization is Already Signed in" or similar errors when you try to active Microsoft Office applications on a window PC.    To clear out the "another account from your organization is already signed in" error and activate Office, follow these steps: Quick Troubleshooting Steps Sign out of all Microsoft accounts on your device Clear Cached Credentials: Open Control Panel Go to Credential Manager Delete Microsoft Office-related credentials Remove Specific Folders: Delete %localappdata%/Microsoft/OneAuth Delete %localappdata%/Microsoft/IdentityCache Check Work/School Accounts: Settings > Accounts > Access work or school Click account and select "Disconnect" Uninstall Support Tool: ...
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